Technology and Equipment Team Associate

Innovative nonprofit is seeking a Technology & Equipment Associate to ensure continued progress against the overall Team Gleason Mission.

Daily tasks include helping individuals with Amyotrophic Lateral Sclerosis (ALS) access and acquire the technology and equipment that will allow them to participate, sustain purpose, increase independence, and decrease caregiver burden. We are looking for an individual who is an outstanding communicator and enthusiastic about providing high quality customer service.

The ability to work with autonomy and to collaborate with other team members to process detailed and individualized requests is essential in this position. The ideal candidate for this job is resourceful, organized, and genuinely enjoys engaging with customers, as well as fellow team members. Assuring a steady completion of workload in a timely manner is key to success in this position.

Incoming Customer Service and Support

• Provide outstanding customer support by answering and processing incoming requests in a timely and helpful fashion, ranging from general inquiries to requests for specific equipment and services.
• Work with autonomy to establish a clear and comprehensive understanding of a customer’s needs, then either fully address needs or forward requests to appropriate team members, as necessary.
• Manage various channels for requesting assistance, including website, email, phone and monitor daily to ensure requests are being answered in a timely manner.

Programs and Technology Support

• Maintain comprehensive records using Team Gleason’s customer relationship and inventory management systems, ensuring appropriate values are being recorded and reported in order to ensure assistance is within budget.
• Support team members in routine follow-up and engagement of people living with ALS in need of assistance, including follow up-calls to gather data on product quality, outstanding and emerging needs, required troubleshooting, and testimonials.
• Support team members, as requested, with shipping and receiving, including packing, shipping, unpacking, updating, and shelving items as they are received.
• Other responsibilities, as assigned.

Desired Skills and Competencies:

• Identify and resolve software, hardware, and operating-system issues
• Track and log assets and their distribution across the network
• Provide remote support for clients
• Maintain Asset records including inventory and user information
• Possess analytical and methodical skills for a disciplined approach to problem-solving

******Cover Letter required – Please add to resume for submission******

To apply, please send a resume and cover letter to Jeff@TeamGleason.org

Marketing Intern

Content is the voice of our organization and the best way to tell the world about Team Gleason.

Team Gleason is seeking a Copywriting Intern with a passion for blog-writing, ad copy, telling stories, and social engagement to assist the marketing team. We are looking for an individual to intern in New Orleans at the Team Gleason office. The ideal candidate for this role is an effective written/verbal communicator, organized, and passionate about writing. 

Responsibilities 

• Work with Marketing team to develop, write, and edit content 
• Assist with research and development of various topics
• Help manage the voice and tonality of Team Gleason in written content
• Strong copywriting and editing skills
• Excellent communication skills both verbal and written to create compelling stories
• Strong organization, problem-solving, multi-tasking and time management skills
• A strong understanding of messaging, positioning and audience segmentation
• Team player, positive attitude, and passionate for community engagement

Desired Skills 

• Seeking degree in Marketing, Journalism, Communications, Advertising, or similar field
• Proficient research and writing skills
• Blog writing, social media, email marketing, content development experience  
• Photography and graphic design skills are a plus (e.g., Photoshop, Canva, InDesign)

To apply, please send a resume and cover letter to Kacie.Banegas@TeamGleason.org