Join Team Gleason

About Team Gleason

Team Gleason Foundation was founded by former New Orleans Saints player Steve Gleason after his diagnosis with Amyotrophic Lateral Sclerosis (ALS) in 2011. Team Gleason’s mission is to improve life for people living with ALS by delivering innovative technology and equipment and providing and empowering an improved life experience.

Since 2011, Team Gleason has provided over $18 million in adventure, technology, equipment, and care services to over 20,000 people living with ALS in all 50 states.

As an advocate on the national stage, Team Gleason is also a credible voice and passionate advocate for driving positive change – elevating needs and recommendations to the medical device and technology industries and working closely with legislators and policymakers around necessary changes to ensure coverage evolves as technology evolves, and that cost of care is never prohibitive.

Information Technology Specialist

Team Gleason, an innovative non-profit, is seeking an IT Specialist to ensure continued progress of their Mission of helping those living with ALS (Amyotrophic Lateral Sclerosis). Responsible for the development of Team Gleason’s short- and long-term strategic IT plan, data collection, data management, and data packaging. The role requires innovative leadership on best systems solutions and creative experience with reporting and report writing. Individuals in this position should possess outstanding communication, time-management, and organizational skills. Employees working with the ALS community require high capacities of empathy, confidence, organizational skills, self-motivation, and critical thinking.

Client Technical Support:

• Provide technical support to clients, including diagnosing and resolving hardware and software issues. Install, configure, and maintain client computer systems.
• Troubleshoot and resolve technical problems related to operating systems, applications, and other IT components.
• Provide timely and efficient technical assistance to ensure smooth operation of IT systems and minimize downtime.

Client System Administration:

• Administer and manage client IT systems, including devices, user accounts, permissions, and security settings.
• Monitor and optimize system performance, capacity, and availability. Implement and maintain backup and disaster recovery plans to ensure data integrity and business continuity.
• Conduct routine system maintenance, updates, and patching to keep systems secure and up to date.

IT Security:

• Construct, implement, and oversee Mobile Device Management (MDM) solutions (MS Intune)
• Implement and enforce client IT security policies, procedures, and best practices to protect against security threats and ensure data privacy.
• Monitor and detect client device security breaches and respond to security incidents in a timely manner.
• Conduct client vulnerability assessments and implement appropriate security controls and measures.
• Stay updated with the latest IT trends, technologies, and threats, and provide recommendations for improvements.

Documentation, Training and Reporting:

• Maintain documentation of client IT systems, configurations, and procedures.
• Create reports and documentation related to system performance, incidents, and other IT activities.
• Provide training and education to internal and external end-users on IT systems, software, and security best practices.
• Create and deliver training materials to improve end-user IT literacy and proficiency.
• Lead, update, contribute, and maintain local SharePoint team sites as procedures/documentation change.

Project Management:

• Plan, coordinate, and execute IT partnerships and projects, including system upgrades, migrations, and deployments.
• Collaborate with cross-functional teams and partners/vendors to ensure successful project completion within established timelines and budgets.
• Provide technical expertise and guidance to stakeholders throughout the project lifecycle.

Desired skills:

• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification
• Monitors systems performance and ensures compliance with security standards to guard against security breaches and intrusions – also works on improving the availability and efficiency of the infra-structure
• Responsible for the proper daily operations of other Microsoft systems including but not limited to, such as Active Directory, Exchange, Lync and SCOM
• Manages backup and recovery processes, disaster planning to ensure recovery timelines can be met
• Administrating and supporting Exchange and Active Directory environment
• Assisting with internal and external support of deployed IT and Web services
• Administrates users’ accounts by adding/deleting/modifying accounts, email accounts, FTP accounts, chat accounts, Antivirus and handle authentication and authorization on resources
• Configure and maintain security access
• Maintain database security and patches
• Performs user add, change and delete administration in Active Directory and Exchange environments
• Develop scripts for automating processes within the environment.

Required skills include:

• Active Directory design and Group Policy administration
• Core Infrastructure services and functions
• Microsoft System Center suite of products
• Microsoft Active Directory and related systems
• Office 365, SharePoint, Microsoft Teams, Azure AD, Microsoft Intune, Power BI, Power Automate

TO APPLY: Send cover letter and resume to kenny@teamgleason.org