Join Team Gleason

About Team Gleason

Team Gleason Foundation was founded by former New Orleans Saints player Steve Gleason after his diagnosis with Amyotrophic Lateral Sclerosis (ALS) in 2011. Team Gleason’s mission is to improve life for people living with ALS by delivering innovative technology and equipment and providing and empowering an improved life experience.

Since 2011, Team Gleason has provided over $18 million in adventure, technology, equipment, and care services to over 20,000 people living with ALS in all 50 states.

As an advocate on the national stage, Team Gleason is also a credible voice and passionate advocate for driving positive change – elevating needs and recommendations to the medical device and technology industries and working closely with legislators and policymakers around necessary changes to ensure coverage evolves as technology evolves, and that cost of care is never prohibitive.

Technology and Equipment Associate

Innovative non-profit is seeking a Technology and Equipment Associate to ensure continued progress against the overall Team Gleason Mission. Daily tasks include helping individuals with ALS  acquire the technology and equipment that will allow them to participate, sustain purpose, increase independence, and decrease caregiver burden. We are looking for an individual who is an outstanding communicator and enthusiastic about providing high-quality customer service. The ability to work with autonomy and to collaborate with other team members to process detailed and individualized requests is essential in this position. The ideal candidate for this job is resourceful, organized, and genuinely enjoys engaging with customers, as well as fellow team members. Assuring a steady completion of workload in a timely manner is key to success in this position.

Incoming Customer Service and Support

  • Provide outstanding customer support by answering and processing incoming requests in a timely and helpful fashion, ranging from general inquiries to requests for specific equipment and services.

  • Work with autonomy to establish a clear and comprehensive understanding of a customer’s needs, then either fully address needs or forward requests to appropriate team members, as necessary.

  • Manage various channels for requesting assistance, including email, phone, traditional mail, and social media, and monitor daily to ensure requests are being answered in a timely manner. 

Programs and Technology Support

  • Maintain comprehensive records using Team Gleason’s customer relationship and inventory management systems, ensuring appropriate values are being recorded and reported in order to ensure assistance is within budget. 

  • Support team members in routine follow-up and engagement of people living with ALS in need of assistance, including follow up-calls to gather data on product quality, outstanding and emerging needs, required troubleshooting, and testimonials.

  • Support team members, as requested, with shipping and receiving, including packing and shipping out items and unpacking, updating, and shelving items as they are received.

  • Other responsibilities, as assigned.

Desired Skills and Competencies

  • Empathy

  • Adaptability

  • Ability to Use Positive Language

  • Clear Communication Skills

  • Patience

  • Listening Skills

  • Problem-solving Skills

  • Emotional Intelligence

  • Strong Attention to Detail